Making a complaint International health insurance ( BUPA Group )

We're always pleased to hear about aspects of your membership that you've particularly appreciated, or that you have had problems with. If something does go wrong, here is a simple procedure to ensure your concerns are dealt with as quickly and effectively as possible.

10.1 Getting in touch

The BUPA International helpline is always the first number to call if you have any comments or complaints. Please call us on +44 (0) 1273 323563 anytime, 24 hours a day, 365 days a year. Alternatively you can email info @bupa-intl.com, fax us at +44(0) 1273 820517 or write to us at:

BUPA International

Russell Mews

Brighton

BN1 2NR

We want to make sure that members with special needs are not excluded in any way. For hearing and speech impaired members who have a textphone, please call +44 (0) 1273 866557

We can also offer a choice of Braille, large print or audio for correspondence and marketing literature.

Please let us know which you would prefer.

10.2 Making a Complaint

If we have not been able to resolve the problem and you wish to take your complaint further, please write to the Head of Customer Relations at

BUPA International

Russell Mews

Brighton

BN1 2NR

It's very rare that we can't settle a complaint, but if this does happen, you may refer your complaint to the Financial Ombudsman Service. You can

- write to them at South Quay Plaza, 183 Marsh Wall, London E14 9JR, UK

- call them on 0845 080 1800 (from inside UK only), +44 (0) 207 964 1000

- or find details at their website:

www. financial-ombudsman.org.uk

Please let us know if you want a full copy of our complaints procedure.

If something has gone wrong we want to do everything we can to put it right. But none of these procedures affects your legal rights.

Confidentiality

The confidentiality of patient and member information is of paramount concern to the companies in the BUPA Group. To this end, BUPA fully complies with Data Protection Legislation and Medical Confidentiality Guidelines. BUPA sometimes uses third parties to process data on its behalf. Such processing, which may be undertaken outside the EEA, is subject to contractual restrictions with regard to confidentiality and security in addition to the obligations imposed by the Data Protection Act.

Index

Lifeline:

* provides international private medical insurance for people living or working abroad for at least six months of the year

* for individuals and their families

* three different levels of cover to meet any client's needs:

	Product description (and limits)
Essential	Essential
Classic	Classic
Gold	Gold

Company Scheme ( Castellano Deutsch Français Português )

For more information please contact me:
email	davidharris@wanadoo.es / *saniprof@mail.ddnet.es*
Fax:	(+ 34) 91 8032484
'phone:	(+ 34) 609 522 300
Also more information on..	www.e-healthinsuranceservices.com

BUPA insurance products

1. How to use your Lifeline plan	2. What is covered? / Table of benefits
3. What is not covered?	4. Assistance Cover (optional if purchased)
5. Pre-authorisation	6. Making a claim
7. Annual deductibles	8. Paying subscriptions and other charges
9. Your membership	10. Making a complaint
11. Glossary	12. Medical words and phrases
Lifeline Essential	Lifeline Classic
Lifeline Gold

main index / índice principal

Disclaimer / Aviso

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Valladolid	Vizcaya	Zamora	Zaragoza	Dental insurance policies	Sanitas Health Plan Classic	Sanitas Multi	Sanitas Mundi	Sanitas Health Plan Complete